Frequently Asked Questions

1. WHAT IS ONLINE COMPUTER TECH SUPPORT?
• Online computer tech support is a fun, fast and easy way of fixing your PC while learning the basics of computer diagnostics and repair.
  
  
• GEEKOnline's online computer tech support uses "screen sharing" technology. Screen sharing allows our tech support professionals to view your computer screen from a remote location. Once you allow the repair connection, the tech can work directly on your computer, fixing your PC while you watch.
  
  
• One of the most valuable benefits of GEEKOnline is that you don't have to bring your computer in to the repair shop to get it fixed, nor do you have to wait for emails filled with complicated instructions you need to follow. Just let our pros do the work for you.
  
  
• If you have a high-speed Internet connection, you can talk to the repair tech live while he or she is fixing your PC.
  
  
2. IS IT SAFE TO SHARE A SCREEN WITH THE REPAIR TECH?
• Absolutely. GEEKOnline's screen sharing software uses 128 bit encryption to ensure your security and we will never initiate a session without your consent. You must authorize a GEEKOnline session before it can begin and you have the ability to override our tech support rep at any time during the session.
  
  
• The GEEKOnline tech repairing your PC will only perform the tasks required to fix your computer and will explain what he or she is doing as you follow along on your monitor.
  
  
• When you stop your screen sharing session, the software used for the session does not stay on your PC. If you want to begin another session, you have to re-install the software (a 30-second process) before the session can begin.
  
  
• Once the session is over, it's over. The tech cannot restore the connection to your PC.
  
  
• Some of the biggest corporations, including those who handle highly-sensitive data, use screen sharing software to connect company computers to their IT support personnel.
  
  
3. HOW MUCH DOES ONLINE COMPUTER REPAIR COST?
• How much it will cost to repair your PC depends on the exact level of service you need. GEEKOnline offers a wide selection of computer repair packages to choose from. You can find a plan for as little as 99 cents per minute, depending on your specific needs. That's cheaper than most repair shops and it's a lot less than a professional tech would charge to visit your home.
  
  
• You don't need to worry about unpleasant billing surprises when using GEEKOnline. Our free estimates ensure that you'll know exactly how much you'll pay and what you're paying for before we even take your payment information.
  
  
• We do not have any per-call minimums and if you have unused time and/or services when your initial repair is over, you can use them at a later date (up to 12 months from date of purchase).
  
  
4. HOW LONG IS IT GOING TO TAKE TO FIX MY PC?
• Exactly how long it takes to fix your computer will depend on what exactly is wrong with it. Almost all tech support issues can be resolved within an hour. We usually recommend that users purchase at least one hour of tech support if paying on a per-hour basis.
  
  
• You can always speak to one of our technical support reps to get an estimate of how long it will take to repair your PC. Our reps will perform this estimate free of charge. If you would like to speak with one of our reps to get an estimate, please click Chat Live Button
  
  
  
  
5. ARE YOUR COMPUTER TECHS EXPERIENCED AND QUALIFIED?
   
• We use only highly-skilled and highly-qualified computer repair technicians. All GEEKOnline techs have MCSE and A+ certifications.
  
  
• GEEKOnline technicians never read from scripts. Why? Because they don't need them. Our reps know what they're doing and have a comprehensive understanding of how your computer works and what's needed to fix it.
  
  
• You won't have communication or language barriers with GEEKOnline techs. All of our repair personnel are located in North America. We do not use overseas centers to field our calls.
  
  
• Our customers always receive live support from professional techs. We never rely on chat, email or automated systems to repair our clients' computers.
  
  
6. ARE THERE RESTRICTIONS TO THE THINGS YOU CAN FIX?
• GEEKOnline can only repair computers running on Windows operating systems. At this time, we do not offer services to MAC users or users of other operating systems.
  
  
• Our repair techs will be able to diagnose problems with your hardware, but will not be able to physically replace any non-working computer parts.
  
  
• Please read the list below. It contains the names of the software products our repair technicians troubleshoot on a regular basis. If the software you are having problems with is not listed, please click here to CHAT LIVE with us.
  
  

  • Software	• Operating Systems	• Utilities
  Adobe Acrobat Real Player Winamp Microsoft Office 95, 97, 2000, XP(2002), 2003, 2008 Outlook Access Excel PowerPoint Word Lotus SmartSuite Windows Media Player Microsoft Works Microsoft Project Quicken Quickbooks / Pro Star Office WordPerfect Microsoft Money Simply Accounting	Windows Vista Windows XP Windows 2000 Windows NT Windows ME Windows 98 Windows 95 DOS Note: We do not support any Windows Server based products at this time	AVG Anti-Virus Norton Utilities WinZip Norton CleanSweep Dr Solomon's First Aid McAfee Norton Anti-Virus Norton SystemWorks PartitionMagic
  • Internet and Email	• Miscellaneous
  AIM AOL cc:Mail Downloading Hotmail ICQ Internet Explorer Internet Phone Yahoo Mail NetMeeting Netscape Navigator Outlook Telnet WS FTP Yahoo Mail Yahoo Messenger MS Instant Messenger Eudora Ad-Aware Zone Alarm	Desktop Themes Drivers (where to get them - how to install them) Fonts Registry Screen Savers Other System Utilities Power Supply Printers Speakers Sound Cards Video Cards USB Installations BIOS Configuration	Data backup Cable/DSL Modem Dial-up Modems CD/CDR/CDW/DVD Scanner Digital Camera Hard Drives Memory Monitors Drivers Registry System Utilities Desktop Themes Screen Savers System Recovery

  
  
7. MY QUESTION ISN'T LISTED. WHERE CAN I GO FOR HELP?
• GEEKOnline is here to serve you24 hours a day, 7 days a week.
  
  
• Call the toll free number below to speak to one of our qualified computer repair techs. They're waiting to help you.
  
  
• Visit our homepage at www.GEEKOnline.com.

FOR LIVE TECHNICAL SUPPORT ASSISTANCE FROM A GEEKONLINE AGENT, CLICK BELOW: